I have a problem with my order, how can I resolve my issue?
Please send us an email describing your issue, and include a photo if you product is damaged. Send any questions or concerns you may have to [email protected]
Where is my order?
If you have an account, please sign-in and look under "My Orders". Here, you'll find your order status and tracking information. If you don't have an account, please refer to the order confirmation email you received with your tracking information, or reach out to us for help!
Why should I create an Agzaga account?
Having an Agzaga account allows you to keep track of your favorite products, view order history, and securely save you preferences for quicker and easier checkout. You can also subscribe to our exclusive monthly newsletter for access to deals, new product updates, and our upcoming offers. Best of all, it's completely free to sign up, and you can cancel at any time!
What are Agzaga's shipping options?
All Agzaga orders are fulfilled by UPS, and there are two great shipping options:
- Standard Shipping - 2–4 Day Delivery
- Expedited Shipping - 3 Days or Less
We don't ship on weekends or major holidays, and some large orders require LTL shipping. If that's the case, orders typically ship the following business day and we'll contact you for LTL scheduling!
I received my order and it's damaged, what do I do?
Oh no! We apologize for any inconvenience that this may have caused you. If your order was damaged due to shipping, notify the delivery handler (UPS, LTL, or otherwise) within 72 hours of delivery, and save all packing materials for inspection.
FFA Fundraiser – Approved States
While we would love to include every US state in our FFA Fundraiser, there are some factors that limit our ability to do so. Our state selection process is predicated by two things:
- Number of chapters interested in the state
- State requirements for non-profit fundraising (CCV's)
Some states are very simple and require very little—or no—additional information from participants and Agzaga. Other states have very stringent CCV requirements, which make it difficult or impossible for us to include them in our fundraising initiative.
If you do not see your state in the approved list when FFA Week is announced, there's a very good chance you'll see it next year once we can validate information with your state government. We apologize for any inconvenience and appreciate your interest!
In case of a return, you will be emailed a shipping label from Agzaga which will need to be placed on your package and mailed back to us. These are the terms of return:
- Products that are eligible for return may vary based on item category.
- Any return requests must be made within 30 days of product receipt.
- Any product that is defective is eligible for return and a full refund.
- Any errors made by Agzaga are eligiblie for return and a full refund.
- If there is a customer error, then the customer may be asked to pay a 10% restocking fee and cover the costs of return shipping.
Where will we ship?
Agzaga ships to the contiguous United States, which includes the lower 48 states and the District of Columbia. Unfortunately, we currently cannot ship orders outside of the United States, Alaska, or Hawaii.
How long will it take to ship?
Any orders placed before 10:00am CST Monday–Friday will ship the same day that the order was placed. All other orders will ship the next day (excluding weekends and Major Holidays)
How much does it cost to ship?
While we are constantly looking to improve our shipping times and rates, currently our shipping is calculated like this:
- Standard Shipping costs on an order are calculated based on the size of the order, with a minimum shipping cost of $7.99 and a maximum of $99.99
- Expedited 3-Day Shipping guarantees your order will arrive in 3 days or less, so that cost is naturally higher due to increased processing and shipping speeds
During checkout, you can see a live-updating shipping total as you complete your purchase! If you have any questions regarding shipping, please contact us at [email protected].
How do I track my shipment?
After your product has been shipped, we'll email you a tracking number. If you have a free Agzaga account, you can access your orders any time by clicking the "Your Orders" button at the top of the page. If you don't have a free Agzaga account and need more details about the status of your order, feel free to reach out to us at [email protected] or give us a call at 1-888-249-7412.
Information about LTL freight
If your order is large and requires LTL freight, you will be contacted by Agzaga Support and we'll work with you to schedule a time for delivery. In this case, you will need to be at the delivery location at the time of arrival in order to sign for the shipment.
Potential service interruptions
If you order will be delayed due to variables outside of our control, your tracking information will be updated and we'll do our best to contact you to let you know!
Custom Product Returns
Agzaga, LLC warrants that a custom hose product will be free from defects in material and workmanship under normal use. If your custom product is defective, please contact our customer support team at [email protected].
Custom products that are not defective in material or workmanship are not eligible for return.